There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. This is the easiest form of correspondence for a number of reasons. In the event that no customer support team member is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. On top of that, you can copy & paste large bits of info without needing to worry about typing mistakes, and if a particular issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to directions, you’ll have to use no less than two separate systems and this number may grow if you desire to administer a number of domains. In addition, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with numerous other web hosting companies, the support ticket system that we’re using with our shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize different user names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single place. So, if you’ve got an inquiry or encounter a predicament, you can contact our client support engineers on the spur of the moment. Our ticketing system includes a smart search option. This suggests that even in case you’ve posted numerous tickets over the years, you will be able to track down the one that you need without any hassles. Besides, you can check knowledge base tips for tackling commonly encountered complications.