There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. This is the easiest form of correspondence for a number of reasons. In the event that no customer support team member is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. On top of that, you can copy & paste large bits of info without needing to worry about typing mistakes, and if a particular issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to directions, you’ll have to use no less than two separate systems and this number may grow if you desire to administer a number of domains. In addition, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.