A live chat is among the many methods of communication provided by some hosting companies as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand something in comparison to a call with a representative. In addition, if the trouble that you have needs some time to be investigated and dealt with, you'll be able to do something different meanwhile rather than just waiting, as you would have to do if you call. You can also use a live chat assistance service totally free provided that you have world wide web access even when your website hosting supplier is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we offer live chat support as well. You're able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the shared hosting that we offer if you are not a customer yet, or about common and billing questions if you already have a user profile. Although for solely tech issues you have to open a ticket to the technical assistance team, because such issues need extra time to be resolved, you may still get in touch with us through our live chat for some technical details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot numerous issues, saving you time and effort. Even if our phone lines are already off for the day, you will be able to talk with a live person.