In case you have a site, a problem can always crop up and it does not automatically need to be connected with the hosting service itself. For example, something can go wrong when you bring a software app up to date or some critical data might be modified or deleted mistakenly. Regardless of what the nature of the problem may be, you’ll have to get in touch with the respective help desk staff and ask them to recover a backup or to help you deal with the problem that you are struggling with. How quickly they will do it will determine how much time your websites will be inaccessible. For specific sites such as community web portals or e-stores, an extended outage duration can too often mean losing clients and money. With that being said, it’s of crucial importance that you use the services of a company that provides not only a good customer service, but also a fast one.