In case you have a site, a problem can always crop up and it does not automatically need to be connected with the hosting service itself. For example, something can go wrong when you bring a software app up to date or some critical data might be modified or deleted mistakenly. Regardless of what the nature of the problem may be, you’ll have to get in touch with the respective help desk staff and ask them to recover a backup or to help you deal with the problem that you are struggling with. How quickly they will do it will determine how much time your websites will be inaccessible. For specific sites such as community web portals or e-stores, an extended outage duration can too often mean losing clients and money. With that being said, it’s of crucial importance that you use the services of a company that provides not only a good customer service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
If you’re using one of our shared hosting and you’ve got a question or bump into a certain challenge, you can get in touch with us 24/7 by opening a ticket or by sending an email and we promise that you will receive a response in less than 1 hour. In case the issue can be resolved, we will do it before we get back to you, whereas if there’s something that you have to do on your end, we’ll give you all the necessary details – what settings to check, what possible solutions to try out, and so on. Usually, you’ll receive a reply within only half an hour, so waiting for hours and hours on end or even for more than one day to receive help is something impossible. Our one-hour response time guarantee applies to any query that you might have – billing, technical or general.