In case you have ever had a shared hosting account in the past or you have dealt with any other online service, you are probably aware from personal experience that for many things it is better to speak with a live person on the phone than to exchange tickets or email messages. If you'd like to learn more about a particular service before you decide to buy it or if something small needs to be done, for example, it is really much easier and faster to get it done in real time. If you're able to talk with representatives by phone, it is also very likely that you're dealing with a real hosting supplier, not just a reseller. The level of support that you will get over the telephone may differ between different providers - from very general matters to dedicated technical support. Typically most of the providers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved via email and / or tickets.
Phone Support in Shared Hosting
In case you decide to get one of our shared hosting, you can get hold of our support team via phone for 14 hours per day. We can help you choose the ideal package for your web sites because we realize that it's better to discuss this kind of issues with a live person. If you already own an account, we're able to assist you with all of your sales/billing questions as well as general issues, even with some technical matters which don't need too much time or escalation to an administrator because it'll be more appropriate to open a ticket for time-consuming problems so as to have the entire communication in one place. We have telephone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our agents.