The presence of the customer and technical support that a shared hosting company provides will tell you a lot for the services which they offer too. In case you can use just e-mails and / or tickets, you have almost certainly found some reseller not the hosting provider. When this is the case, you'll have to wait for a couple of days so as to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the true web hosting company for extra help. When the supplier can provide various means of communication with quick response time available at any time, they're almost certainly the top provider, not a reseller. So you'll reap the benefits of well-timed assistance and top-notch support because they will have instant access to the servers where your account is. No matter what the trouble - sales or technical, it's generally better to have the option to communicate with your website hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting plans are round-the-clock, thus you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to pick the most appropriate way to contact us based on where you are or what device you use. We can easily help you for more or less any hosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum reply time will never exceed one hour.