A 99.9% Server Uptime
The chief benefit of setting up your own shared hosting platform is that you don’t have to be worried about compatibility – you set up a special set of software tools in such a manner as to be compatible with a specific set of hardware elements. The outcome is something considerably more steady and dependable, as there are less possible chances of failure. We’ve set up our cloud hosting platform atop tried and tested hardware elements along with a strongly modified version of Security–Enhanced Linux so as to set up a really secure and safe environment for your personal websites.
That is why, with all our shared hosting packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
If you’d like to deliver a premium–quality hosting service, you can rarely depend on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure an extremely fast connection speed with the outside world.
And thanks to this, irrespective of which datacenters you opt for: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of an assured 99.9% network uptime. And this guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to lessen all possible risks with our cloud hosting plans and regardless of the fact that our company offers premium client support, sometimes the customer simply isn’t happy with what we offer. Or he wants to migrate to a more powerful web hosting solution, like a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, you will receive a refund.
24/7 Technical Support
We’ve diligently picked each individual member of our 24x7 support staff to ensure that we can offer the best tech support service that you can possibly get. Each of our tech support engineers has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. And they are available to you 24/7/365 – you will be able to reach them at any moment and they’ll get back to you as quickly as possible.
Their average response time is below 20 minutes, whereas with other hosting providers you have to wait for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within 60 minutes.