Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance team is taught to very quickly care for all of our shared hosting users’ inquiries and advise inquiries. Through our ticket system, you will be able to supply your question and a support staff representative will, no doubt return to you within max 1 hour. In reality, practice indicates that the standard solution period is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Our help and support service is provided by a group of trained consultants who’re able to reply to your question as fast as possible. You could communicate with the technical support staff by launching a technical support ticket from your Website Control Panel or by submitting us an e–mail message. On working days, you may also call us on the phone or make use of the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Cloudcroft Online has integrated a thorough information base into the Control Panel so as to receive beneficial step–by–step directions whenever you want. Each section of the Control Panel possesses its own contextual help area displaying a list of how–to content articles. We have also prepared training videos to supply you with a more effective idea of the correct way to carry out any given process.